Building smarter systems, sharper workflows, and stronger digital execution.
Hybrid Product, QA, and Delivery Leader helping teams turn complex business workflows into clear requirements, scalable solutions, and measurable outcomes.
Clarity at the intersection of product, engineering, and operations.
Recognized for transforming ambiguous business needs into actionable requirements, detailed workflows, and measurable system outcomes. Combines product strategy, QA rigor, and delivery leadership across engineering, product, servicing, operations, and risk teams.
Experienced in Agile facilitation, cross-team alignment, blocker resolution, and full development lifecycle support. Leverages AI tooling — Cursor, ChatGPT, Copilot, QoDo — to accelerate documentation, expand requirements, and design robust test scenarios.
Brings hands-on experience building external partnerships with city government entities, community organizations, and enterprise business partners — including funding proposal development, executive briefings, and multi-stakeholder program management.
Multilingual — brings a global perspective to systems and people problems.
Great delivery isn't about moving faster — it's about removing friction so the right work can land clearly.
A decade of delivery — from operations floor to enterprise systems.
American Credit Acceptance
QA Automation Engineer III — Cross-Functional Delivery Lead
- Accelerated requirement alignment ~50% using AI-assisted workflows, reducing ambiguity and rework across sprints.
- Reduced manual documentation through AI-driven workflow generation with Cursor AI, ChatGPT, and GitHub Copilot.
- Strengthened cross-functional delivery by coordinating engineering, product, servicing, and business teams.
- Enhanced system reliability by validating complex integrations, API logic, and data rules across internal platforms.
- Expanded regression suites and improved multi-layer test validation, increasing scenario completeness.
- Translated business needs into technical workflows within a $5B+ financial ecosystem.
C2C
Independent QA Consultant — Confidential Project
- Improved workflow reliability with end-to-end testing, identifying functional gaps before release.
- Enhanced test scenario coverage ~25% through structured test design and clear documentation.
- Reduced defect turnaround time by improving developer–QA communication and reproduction quality.
- Performed API, functional, regression, and usability testing to verify business-rule accuracy.
YMCA
Program & Operations Manager
- Led operations for a high-volume department with 70+ staff — safety, scheduling, member experience.
- Improved operational accuracy ~30% through workflow redesign and system testing.
- Reduced onboarding time ~30% via improved training processes and documentation.
- Tested and validated updates to YMCA's proprietary registration and scheduling platform.
Career Roadmapv2.0
From systems QA to product delivery. Click any milestone to expand.
Current Stack
Building beyond the brief.
Simplicity Wellness
Digital Product Creator & Program Designer
Developed multiple digital wellness programs with structured habit systems, scoring & assessment frameworks, and onboarding flows that improved client engagement ~40%.
What collaborators say
"Cveta consistently delivered strong results as a Senior QA Engineer, bringing deep technical expertise, sharp attention to detail, and proactive issue detection that improved release quality and speed. She also acted as a key bridge between business and technical teams — clarifying requirements, improving communication, and aligning solutions with user needs."
"Cveta brings a rare blend of QA depth, product thinking, and delivery leadership. She can take unclear requirements, ask the right questions, and turn them into structured work the team can actually execute."
"Cveta is strong at making complex workflows easier to understand. She connects business needs with technical solutions and helps teams move forward with more clarity, confidence, and alignment."
Recommendations available on LinkedIn. Additional references available upon request.
Foundations.
Bachelor, Health Management
Goce Delcev University, Macedonia
Field notes.
Sharing what I learn about delivery, systems, and building smarter workflows.
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